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如果以下内容没有解决你的问题，请发送邮件至 2650149901@qq.com。请附上问题描述、iOS 版本和 Petta 版本；如有需要，也可附上不包含敏感信息的截图。

我们通常会在 3–5 个工作日内回复。

Screen Time 授权与限制

使用专注限制、每日 App 限额或禁用时段前，请在 Petta 中按提示允许 Screen Time 访问。如果限制没有生效，请确认授权仍然开启、已选择需要限制的 App 或类别，并重新启动对应的专注或计划。

Petta 只能使用 Apple 提供的不透明 Token 应用你设置的限制，不会读取或上传详细的 App 使用明细。

订阅、恢复购买与取消订阅

如已购买 Petta Pro 但权益未显示，请确认设备登录了购买时使用的 Apple ID，然后在 Petta 的订阅页面选择“恢复购买”。

你可以前往 iOS“设置 → Apple ID → 订阅”查看、变更或取消订阅。删除 Petta 不会自动取消订阅。付款、退款和订阅管理由 Apple 处理。

iCloud 同步

iCloud 同步为可选功能。请确认设备已登录 iCloud、已为 Petta 开启 iCloud，并在 Petta 中完成 Apple 登录。同步数据保存在你的 CloudKit 私有数据库中；网络恢复后可能需要一些时间完成合并。

数据管理与删除

你可以在 Petta 中删除 Todo 等相关内容。删除 App 会移除多数本机数据，但不会取消订阅，也不一定立即删除已同步到 iCloud 或由 Apple 保留的购买记录。

如需数据删除协助，请通过支持邮箱联系我们，并说明需要处理的数据范围。更多信息请查看隐私政策。

Contact us

If the information below does not resolve your issue, email us at 2650149901@qq.com. Include a description of the issue, your iOS version, and your Petta version. You may also attach screenshots that do not contain sensitive information.

We usually respond within 3–5 business days.

Screen Time authorization and restrictions

Before using focus restrictions, Daily App Limits, or Blocking Schedules, allow Screen Time access when Petta requests it. If a restriction does not take effect, confirm that authorization is still enabled, verify the selected apps or categories, and restart the relevant focus session or schedule.

Petta uses opaque tokens provided by Apple to apply the restrictions you configure. It does not read or upload detailed app usage information.

Subscriptions, restoring purchases, and cancellation

If you purchased Petta Pro but your benefits are not displayed, confirm that the device uses the same Apple ID that made the purchase, then select Restore Purchases on Petta's subscription screen.

You can view, change, or cancel a subscription in iOS under Settings → Apple ID → Subscriptions. Deleting Petta does not cancel a subscription. Apple handles payments, refunds, and subscription management.

iCloud sync

iCloud sync is optional. Confirm that you are signed in to iCloud, iCloud access is enabled for Petta, and you have completed Sign in with Apple inside Petta. Synced data is stored in your private CloudKit database and may take a short time to merge after the network becomes available.

Data management and deletion

You can delete relevant content, including to-dos, inside Petta. Deleting the app removes most on-device data, but it does not cancel subscriptions or necessarily delete data synced to iCloud or purchase records retained by Apple.

For assistance with a deletion request, contact our support email and describe the data you want addressed. See our Privacy Policy for more information.